Below are some of the frequently asked questions by our customers. If you find that your questions have not been answered here, please contact our customer services who are happy to help you with the answers.
Orders, Payments and Delivery:  How do I place an order?
Orders can be placed:
- Online: www.Self-Improvement-Centre.co.uk.
- Telephone: 0845 365 2310,
for International calls +44 (0) 845 365 2310.
- Email: orders@self-improvement-centre.co.uk.
- Fax: +44 1788 571 264 (click here to download our fax order form).
- By Cheque: Please make your cheque payable to:
Self Improvement Centre and post to Self Improvement Centre, Suite 21, Dunsmore Business Center, Spring Street, Rugby, CV21 3HH.
How long will it take for my delivery to arrive?
All orders received by 4.00pm Monday to Thursday will be despatched for the next working day delivery (UK only). You should receive your order within 7 days but please allow up to 21 days before making complaints if you feel you have not received your order. If there will be a delay beyond this time we will contact you to let you know.
How do I cancel or return my order?
In accordance with the European directive on distance selling and Consumer Protection (distance selling) Regulations 2000, you have the right to cancel your order for any reason within 7 working days starting the day after you receive your goods. If you wish to cancel your order please contact us at customerservices@self-improvement-centre.co.uk or call us on 0845 365 2310. We will ask you to return the goods to us (at your cost). We will issue a refund within 30 days of cancellation. Please be sure to return items in a resalable condition, i.e. items should be returned, where possible, in their original box. When returning items through the post we advise you to obtain proof of posting from the Post Office.
What credit cards do you accept?
We accept the following credit cards: Visa, MasterCard, JCB, Delta/Switch, Solo and Visa Electron, Visa Purchasing etc.
Do you store credit cards details and how safe are my credit card information?
No, we do not store your card details. We use Worldpay merchant services to process your payment and your credit card details are store by them and not us. To ensure that your information is highly secure, we use (SSL) Secure Sockets Layer to process your information. This is an advanced encryption technology. This encryption makes it virtually impossible for unauthorised persons to access any information that you supply to us including your credit card information.
How secure is your website?
The purchase area of our site is very secured. This means that any information you send us is protected by encryption. We use (SSL) Secure Sockets Layer, this is an advanced encryption technology. This encryption makes it virtually impossible for unauthorised persons to access any information that you send to us. It's easy to tell when you are protected by encryption; the lock or key at the bottom of your browser changes colour or is no longer broken. This varies depending on your browser. Shopping with us is safe and secure so you have nothing to worry about. At Self Improvement Centre your credit card security is our highest priority.
What is your privacy policy?
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). Please read more on our privacy policy on the help button.
Can I opt out of your list at anytime?
Yes you can opt out of our mailing list at anytime. If you do not wish to receive any marketing materials from us in the future please send us an email to unsubscribe from our database. Please send your email to unsubscribe@self-improvement-centre.co.uk with your names and email address that we have in our database and we will unsubscribe you immediately.
How can I make complains or suggestions?
Please note that we welcome any constructive criticism about our services or products. We will also welcome any suggestions you deem fit. If you have any enquiries, complaints or suggestions you can contact us on 0845 365 2310. Line is open from Monday - Friday between the hours of 8.00am - 8.00 pm GMT. You can also fax to us on +44 1788 571 264 (24 hours) or send an email to: customerservices@self-improvement-centre.co.uk
Do you use cookies on your site?
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
Questions On Our Coaching Services
For businesses interested in team or executive coaching and wanting to speak to us further, simply email coaching@Self-Improvement-Centre.co.uk or call our dedicated customer services on 0845 365 2310 and we’ll see how we can work together. Alternatively, visit the website and click on coaching for more information.
General Questions
Do you accept submission of articles for publications?
We will accept the submission of articles of business or personal development flavour. Articles submitted are subject to approval before submission to websites.
What are your products guarantees?
We are 100% confident that you will be delighted with your purchase, but if for any reason you are not happy with any product purchased from us, simply return it in a resalable condition within 30 days for a full refund, enclosing a note stating the reason for its return. Your statutory rights are not affected.
Do you charge VAT on your products?
We charge VAT on all our products except for printed books. We charge VAT on audio books.
Do you sell wholesale?
No, we do not sell wholesale but in some circumstances, we may be able to offer you wholesale prices if you are buying in bulk. Please ask us.
What kind of products do you sell?
We sell personal and financial development products i.e. books, audio books, coaching, seminars etc. More products and services will be introduced in due course and you will be notified as when due. Please subscribe to our monthly newsletter to get information from us on new products and also to receive monthly strategies, techniques, inspiration and motivation for your personal development. Our aim is to help take you to your next level… whatever your next level will be.
If you have any other questions please do not hesitate to contact us via email or telephone our customer service department on 0845 365 2310.
Best regards.
Customer Services
Self Improvement Centre
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